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The Restaurant Manager oversees and manages the daily operations of Salter’s Kitchen restaurant and is the ‘face’ of the restaurant bringing a great attitude, vibrant personality and a true passion for food, beverage, customer service and all-round hospitality to the role.  The role is full-time and reports to the Saltram Venue Manager.

Duties/Responsibilities

• Oversees restaurant operation, ensuring compliance with health, safety, food handling, and hygiene standards and RSA regulations.
• Drives high energy within venue.
• Sets and maintains a high level of customer service, implementing effective and efficient systems and procedures.
• Coordinates and manages front of house staff, leading an energetic team to deliver high quality service to guests.
• Recruits, coaches, inducts and mentors new employees to build and maintain a strong and positive team culture.
• Supports venue marketing strategies to grow the business.
• Creates and implements new ideas and processes to improve the business.
• Manage all facets of wine list presentation and wine service.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Demonstrates a strong ability to meet company KPIs.
• Collaborates with the Venue Manager, Functions & Events Manager, restaurant team and the leadership team to deliver shared outcomes.
• Maintains sales records and tracks cash receipts.
• Sets and manages clear customer satisfaction and sales measures.
• Performs other duties as assigned.

What you will bring

• Experience working in restaurant operations, in a dynamic, fast-paced environment.
• Energy, charisma and a love of wine, food, service and all things hospitality.
• A real passion for great wine, food and hospitality.
• The ability to ensure standards are maintained and the restaurant operates seamlessly.
• An eye for detail and know how, to enhance guests experiences by looking for those little extras.
• Ability to work autonomously while treating guests and the team with respect and kindness.
• A professional and hands on approach, with a willingness to learn and develop;
• A solution-focused, can do attitude
• Ability to get your hands dirty to inspire and support the team
• Immaculate personal presentation and hygiene
• Strong communication skills and commercial acumen
• Relevant qualifications and certificates
• Excellent people management skills

Required Skills/Abilities

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organisational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

 Education and Experience

•  High school diploma or equivalent required.
• Previous restaurant experience required; management experience preferred.
• Responsible Service of Alcohol Badge.