Customer Service & Sales Support Manager

Alliance Wine Australia
1 February 2021
160 May Terrace, Australia
Job Type


Adelaide – location flexible

Circa $55,000 + Super
(dependent on skills and experience)

Full- time (flexible)

This key role within the Alliance Wine Australia team will assist our growth in domestic and export markets for sales of wines that we produce. Our ideal new team member will be highly motivated and brilliant at organising, coordinating and managing the customer experience. They will support sales and the delivery of commercial and operational goals.

The Company

Alliance Wine Australia’s wineries produce wine in Europe, South America and Australia. Our wines from many of the world's best wine regions form a collection that enables us to offer unrivalled authenticity, diversity and quality to an equally diverse customer base.

We now also offer our wines direct to consumers via our online cellar doors: and

With wine production led by two Masters of Wine, our commitment to creating incredible wines, of great value, is at the forefront of what we do. Even with our business in growth, we do not rest. Developing loyal customer relationships, and receiving top level accolades and feedback keeps us striving to deliver and achieve more.

Our small but highly experienced, hard working team have a sense of fun and always aim high. We have a passion for food and wine, possess boundless energy, passion and drive to deliver the very best wines and service to our loyal, growing customer bases – both trade and consumer.

The Role

The Customer Services & Sales Support Manager is a vital part of the sales process and delivery of business goals. This position is a key point of contact for customers, providing first class service and maintaining a vital role in many processes including: sales orders, customer enquiries, fulfilment/ despatch, stock support and compliance administration.

We are offering an opportunity to join a growing business with big goals, a flexible environment, the potential for home working, and career development opportunities.

Skills & Experience

What you have

A minimum of 2 years Customer Service/ Sales Support / Administration experience, ideally with some export/international exposure.

High level organisational abilities

Pride in attention to detail and processes

Highly developed written and verbal communciation skills

Strong self-motivation and problem solving abilities

Fast learner, and openness to learn

A love of wine (and food)

Full driving licence

High level of proficiency in MS Office

Experience of expert level use of any CRM/ accounting tools

What would be helpful

Wine qualification(s)/ training

Experience of Website Content Management Systems

Experience of design tools (e.g. Adobe suite)

Experience in FMCG

Responsible Service of Alcohol Certificate

How to Apply
Please submit your CV and covering letter to illustrate your relevant skills and experience and salary expectations.

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