• Full time
• Diverse range of responsibilities
• Great team environment

An exciting opportunity exists for an enthusiastic hospitality professional to join our Guest Services Leadership Team. This key role will facilitate the delivery of exceptional customer service across our Cellar Door and Restaurant.

About us: Brown Family Wine Group is one of Australia’s most loved and trusted wine companies.  With premium vineyards in Victoria and Tasmania, our family of wines has now grown to five brands - Brown Brothers, Devil's Corner, Pirie, Tamar Ridge and Innocent Bystander. We are passionate about our wines and our core values of Wellbeing, Respect, Innovation and Pride in What We Achieve Together.  Most recently we have been certified as "A Great Place to Work" and are committed to honouring this recognition throughout all aspects of the business.

About the Role: This is a new position and will be based in the beautiful King Valley, which is a renowned tourist destination recognised for its outstanding food and wines. Brown Brother’s host approximately 100,000 visitors per year, with our Cellar Door and Restaurant central to our offer.

Key responsibilities:

• Lead, manage, motivate and train front-of-house teams to deliver meaningful brand experiences to all customers.
• Staff rostering to meet agreed service standards and costs.
• Manage the administrative requirements of on-site Cellar Door and Restaurant front-of-house teams.
• Work within our Guest Services Leadership team to identify and implement opportunities for improvements.

About the person: We are seeking a hospitality professional with great people skills and at least 5 years’ experience leading a front-of-house hospitality team within a seven day/week operation.

A passion for wine and all things hospitality will be important, as will a keen eye for detail and the ability to train and develop an engaged workforce. A sense of fun and good humour will be most important to help maintain a positive and enjoyable workplace.

What's On Offer

• Work within one of Australia's leading wine companies
• Be part of a passionate and friendly team
• Attractive salary packaging including discounts on all products

Interested? We’d love to hear from you. Apply now by sending your application to careers@brownfwg.com.au and let us know how your skills and experience meet the criteria.  Applications close 29 November 2019.