Wine Club Manager- All Saints Estate

at All Saints Estate Pty Ltd (view profile)
Location Wahgunyah, VIC
Date Posted 15th May 2017
Category Sales & Marketing
Job Type Full-time
Closing Date 2/06/16



All Saints Estate is a family owned and operated winery located in the Rutherglen region of North East Victoria.  We are looking for an enthusiastic and highly motivated individual to join our team.
The Wine Club Manager reports to the CEO and supervises one staff member.

The selected candidate oversees the management and development of the wine clubs and club activities. The candidate is experienced in offering superior customer service, is detail oriented and possesses strong communication and interpersonal skills.

Essential Job Duties
Customer Service
Contribute to the company’s overall goal of providing superior customer service by processing all member requests in a courteous, helpful, accurate and timely manner. This would include but not be limited to:
•  Processing all phone, e-mail, live chat and on-line orders
•  Processing all regularly scheduled club shipments and daily orders
•  Develop continuous improvement and work simplification measures in the handling of all member requests

Club Maintenance & Growth
•  Meet annual sales growth, recruitment and retention targets
•  Identify opportunities for achieving increased profitability
•  Develop and implement promotional efforts to achieve both of the above

Winery Marketing & Marketing Communications
•  On an “as needed” basis, contribute to other company-wide marketing efforts and activities
•  Demonstrate and share “best practices” in the development of all marketing communications

Club Events
•  Assist in planning and execution of all Wine Club Events
• University Education
•  Possess general wine knowledge
•  Excellent communication and interpersonal skills
•  Strong analytic skills
•  Knowledge of CRM, database entry and management
•  Computer literate including mastery of Microsoft Office/Excel and Microsoft CRM systems.
•  Ability to communicate in English
•  Perform under pressure
•  Wine industry experience
•  Direct Marketing experience

How to Apply

Please send a covering letter and resume to

or further information please call 02 6035 2222.

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